Frequently Asked Questions

What insurance are accepted?

Our therapists are currently in-network with Aetna, Blue Cross Blue Shield, Magellan, Community first and Superior Health. Unfortunately, our therapists are not currently in-network with Medicare.

Any out of pocket expense?

This will vary based on your payment method. If you are using your insurance benefits, you can call the customer service number on the back of your card to confirm your specific benefits. You can ask, “What are my behavioral health benefits?” to find out how much you would pay for a therapy session. If you are using an EAP, you will normally have a certain number of free sessions before you have to pay with your insurance benefits or out-of-pocket. To use your EAP, it’s best to call them ahead of time and let them know you are planning to see a therapist at Hope Village Wellness Center. They will then give you a referral number which you can bring to your first appointment.

Out of network?

This will also be based on your insurance plan. It is best to call the insurance benefits customer service number on the back of your card to confirm out of network coverage and expense. We accept Anthem Blue Cross Blue Shield of California as out of network. However, you will need to call your insurance for approval before seeing one of our therapists.

Cancellation

Appointment Cancellation Policy?

Hope Village Wellness Center has a 24-hour cancellation policy. To cancel an appointment, reach out to your provider and they will reschedule for you. You can cancel your appointment when you get the notification reminder on your phone. If you cancel within 24 hours you may be charged a cancellation fee, up to the full session cost.